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Customer Service
- Shipping & Delivery
- Shipping International
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure.
We have established a Secure Shopping Guarantee for every transaction that you make on the SNStoyshop.com website. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.
Allow up to 1-3 days to have your order confirm and process. Based on your shipping location, orders may take 5-7 days to receive. - Shipping International (Non-US)
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For our International (Non-US clients) customers, we also provide fair and real-time weight based shipping prices direct from USPS and UPS. Depending on your location, SNStoyshop.com shows the most affordable and dependable shipping rates from UPS and USPS that you can choose from for flexibility that will meet your needs.
Recommended International Shipping options from USPS and UPS:
UPS - Ground Service (5 Days, may not be available in some countries)
USPS - Priority Mail International Flat Rate Box. Recommended!
Customs Related Information
- Mark as Gift - To request your package marked as gift, please let us know by stating it in the comments for your order. This does not guarantee that the package will be tax or duty free.
- Value Declaration - We declare the full value of your purchased products on all customs paperwork. YOU will be responsible for all taxes and fees required by the specific laws of your country.
APO Military Address Shipping Details
SNStoyshop.com does not offer delivery to APO or military address. - Privacy & Security
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Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information we Collect
This notice applies to all information collected or submitted on the SNStoyshop.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Payment Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website to open an account or receive our newsletter. There is an easily identifiable link at the bottom of every newsletter that you can use to opt-out. The operation of our website requires the use of cookies. The data contained in these cookies does not contain any personal information. Cookies are removed at the end of your session. We use Google Analytics to better serve our customers. Google does not use or record your personal information in any way. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. At no point do we store complete credit card information on our servers.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access and update all your personally identifiable information that we collect by accessing the "my account" portion of the SNStoyshop.com website. To protect your privacy and security, we take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at privacy@SNStoyshop.com. - Returns & Replacements
- All returns & replacement must first be approve by our customer service department. Returns must be requested within 30 days of purchased date. All items must be unopened and undamaged to be eligible for full refund. Refund will be credited to original payment type. Shipping cost to and from are not be refunded. Please email all request to returns@snstoyshop.com with order number, date of purchase, and product to be return with a brief description with a reason for your return or replacement. Include on subject line, RETURNS or REPLACEMENT with Order Number (ex. RETURNS: Order No. 1234567). Improper format may delay your returns or replacement request. Allow up to 1-3 days to have your order confirm and process. Based on your shipping location, orders may take 5-7 days to receive.
- Payment, Pricing & Promotions
- All payment is process once the order has been confirmed and shipped. All pricing is stated on the website as is. All promotions are stated with time limitations or otherwise.
- Viewing Orders
- You can view your order status anytime by logging into your account. If there is any discrepancy with your order, please contact our customer service at orders@snstoyshop.com.
- Updating Account Information
- You can update or view your account 24 hours a day by logging into your account. If there is any discrepancy with your account, please contact our customer service at info@snstoyshop.com.
